Type of Services

  • Remote attention: Problems handled by telephone and/or email; remote control telephone assistance.
  • In person attention: Includes service to the site to resolve the problem.

Specialised Independent Services:

  • Implementation support
  • Response, classification and resolution of queries
  • Request management
  • Resolution of problems with standard computer software (office automation, ERP, etc.)
  • Resolution of problems with proprietary products and applications.
  • Maintenance of customer/contact databases.
  • Maintenance of server and other HW inventories.
  • Maintenance of application and product inventories.