These solutions are aimed at managing sales units, tracking opportunities and serving customers.
New products launch: Solutions for coordinating the process of designing new products/services, coordinating the pertinent tasks and decisions.
Product catalogue: Solutions for publishing and distributing the active product/service portfolio at any given time.
Sales force management: Solution for tracking the sales force and managing business opportunities and offers. Can include settlement and commission calculation processes.
Customer complaints and problems: Solutions designed to provide multichannel customer service with a storage of all previous communications.
Customer communications manager to monitor the status of the relationship with the customer, including all incoming and outgoing communications, regardless of the channel used.
Proximity Marketing: Management of authorises advertising sent to clients when detected at a WiFiGO Access Point (stadiums, stations, shopping centres, etc.
- Product design: Committees to create new products/services in the restaurant and banking sectors. Linked to the commercial portfolio.
- CRM: Management of customer relations with different approaches depending on the importance assigned to the customer and sales support.
- PlanTalk: Support solution for managing outbound campaigns and telephone service integrated with business processes, using different ICT technologies.
- Complaints: Resolution of customer issues (ticketing).