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S-Soluciones TIC

/S-Soluciones TIC
20 01, 2015

ICT Solutions

20 de January de 2015|

The "Optimus ICT Operation and Development" Suite provides comprehensive management of incidents and changes in the central and distributed infrastructure, user support and management of new developments. Operations Modules Incidents: Manages users’ incidents that end up being resolved or requiring support. Requests: Management of user requests from the catalogue of

13 01, 2015

Helpdesk

13 de January de 2015|

Type of Services Remote attention: Problems handled by telephone and/or email; remote control telephone assistance. In person attention: Includes service to the site to resolve the problem. Specialised Independent Services: Implementation support Response, classification and resolution of queries Request management Resolution of problems with standard computer software (office automation, ERP, etc.) Resolution of

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