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1-Servicios Gestionados

/1-Servicios Gestionados
13 01, 2015

WifiGO Managed Service

13 de January de 2015|

Corporate WiFi network design To provide connectivity to employees in corporate offices, headquarters, sales offices and production centres. We design the deployment of Access Points (AP) at each location and the wiring. Configuration of network electronics and APs. SSID configuration needed for each individual service and routing to the Internet or the corporate network. Use

13 01, 2015

Managed Backup Service

13 de January de 2015|

Protects managed and monitored data to keep databases running properly. (BaaS: Backup as a Service) Target Market Aimed at companies with centralised or decentralised IT infrastructures that need to ensure that their data are properly safeguarded, according to the defined policies for guaranteeing that the data can be recovered if necessary.

13 01, 2015

Electronic billing

13 de January de 2015|

Electronic Billing Processing of invoices for delivery to the spanish public administration AGE’s ebilling (FACe) points, which consists of: Converting the invoice format from paper or electronic file to the ebilling FACe structure Automatic delivery  of the invoice to the FACe electronic reception point Tracking of processing and payment status This services requires a more

13 01, 2015

Efficiency and Savings

13 de January de 2015|

Recovery of Social Security payments (SavesS) Efficiency and savings service that non-intrusively calculates the excess payments for: Temporary disability (last 4 years) Bonuses and deductions on payments (last 3 months). And manages their recovery. &nsbp VAT Recovery This services files the pertinent claims to recover the VAT on unpaid invoices. &nsbp Energy Efficiency

13 01, 2015

Managed Services – Documents

13 de January de 2015|

Mass document processing services which typically involve tasks such as classification, digitalization, extraction of information, filing/custody and the launching of associated tasks. This is one of Cibernos’ historical activities. Document Processing Integral document life cycle management. Consulting. Identification and description of funds. Internal movement, transfer, custody and purging. Digitization. Certified digitization

13 01, 2015

Contact Center

13 de January de 2015|

Inbound Design and implementation of information centres Overflow call forwarding to authorised call centre Telesales Outbound Verification campaigns Loyalty-building programme Customer recruitment Cross-selling/upselling Data processing Specialised Services Validation services Management of professional services Task force support Remote monitoring House calls Collections management Campaigns Information Services Virtual call centre Telephone

13 01, 2015

Helpdesk

13 de January de 2015|

Type of Services Remote attention: Problems handled by telephone and/or email; remote control telephone assistance. In person attention: Includes service to the site to resolve the problem. Specialised Independent Services: Implementation support Response, classification and resolution of queries Request management Resolution of problems with standard computer software (office automation, ERP, etc.) Resolution of

13 01, 2015

Real Estate BPO Servicing

13 de January de 2015|

RED (Real Estate Development) REO (Real Estate Operation) Independent, customised services for financial institutions, funds and other entities designed to manage their financial and real estate services Door to door recoveries Short sales Mediation Litigation (Legal and backoffice) Foreclosure (voluntary and extrajudicial), dation in payment, property administration (property tax, CCPP, others) Property awards

13 01, 2015

Banking BPO

13 de January de 2015|

Banking BPO services are rendered by professionals who are specially trained in the management financial documents and banking-related tasks. List of Banking BPO Services: Document Management: handling banking documents Credit cards: issuing, processing, management, etc Back-Office and Middle-Office data processing. Cash letter, letters of credit, import/export, etc. Telephone banking: customer service, dispatching,

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