Expectation Management



29 04, 2016

Expectation Management

29 de April de 2016|

The aim of Expectation Management is to earn the customer’s loyalty. . . Expectation Management? When a customer lodges a complaint, what they are really saying is that the company has failed to meet their expectations. This displeasure, which converts the customer into a detractor, must be managed properly to

6 10, 2015


6 de October de 2015|

Process Center is the new attention concept powered by PlanTalk. It is a multi-channel attention platform integrated with business processes to effectively manage customer service and improve attention quality. . . What it resolves PlanTalk is designed to support advanced customer service platforms which at Cibernos we refer to as

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